Fleet Feet Sports Fort Mill

Fit Specialist Positions Now Available!

RUN DOWN:
This position is what drives our company’s collective progress. In this role you will be responsible for managing the overall customer experience. You will be interacting with customers, resolving customer issues and creating an upbeat, positive and inclusive work environment. Within the scope of this position, contribute to the company’s overall position as the leader in franchising locally owned and operated running stores that build thriving running communities. 

KEY ESSENTIALS: 

  • Work with customers to ensure the proper fit of footwear, apparel and accessories by utilizing our fit process; promote in-store events and training programs.
  • Be proactive in learning the details of each shoe, apparel, and accessory line in the store, as well as the products fit and function.
  • Work one-on-one and as a team to ensure each customer receives a unique customer experience from the sales floor to the cash wrap.
  • Build genuine relationships with customers through active listening.
  • Determine the customer’s needs and offer suggestions or alternatives.
  • Help to maintain organization, cleanliness, and stock storewide.
  • Be an ambassador for Fleet Feet Sports at all activities, functions, and events.
  • Have FUN!!
  • Other duties as required and directed by Fleet Feet Fort Mill to ensure the continued success of the Fleet Feet brand. These may, on occasion, be unrelated to the position described here 

QUALIFIERS: 
Willingness to go above and beyond when needed. Flexibility and positive reaction to change.  Independent drive to meet and exceed sales goals. An overall understanding of what sets Fleet Feet apart and why customers come into the store. Ability to show customer service in all situations. Open availability including evenings and weekends.  Retail experience is always welcomed! 

WANT TO JOIN OUR FLEET?
Are you looking to turn your passion into your career, work with like-minded people in a fast-pace, fun and customer centric working environment? Please complete our employment application (you may fill out the fillable pdf, save it, and attach it to your email). If you have a resume, attach that too. Send us a short note on why Fleet Feet Sports Team Member would be a good FIT for you! Please email everything to Catherine.   

NO PRIOR EXPERIENCE IS NECESSARY. YOU JUST HAVE TO HAVE THE PASSION FOR HELPING PEOPLE AND A PASSION FOR RUNNING, WALKING AND FITNESS! 

**This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. 

 


 

Training Program Coach Positions Now Available!

Are you an inspiring leader looking to share a passion for running?  Here is your opportunity! Positions are available for coaches to manage the athletes in our Training Programs. 

We need you to:

  • Have extensive knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Be comfortable with public speaking, inclusivity, and management of a team.
  • Adeptly handle differences in personality, ability, learning styles and motivation.
  • Have knowledge of principles and processes for providing services.   This includes - Needs assessment, meeting quality standards for services, and evaluation of satisfaction.
  • Keep abreast of changing rules, techniques, technologies, safety standards and philosophies relevant to the running sport and Fleet Feet Sports Carrboro.
  • Develop and arrange workout schedules, programs, lessons plans, guest speakers and special events.
  • Organize and motivate the program, and see participants to the fruition of their goals.
  • Dedicate approximately 6 hours per week to working with program participants and planning.

Please complete our employment application (you may fill out the fillable pdf, save it, and attach it to your email). If you have a resume, attach that too. Send us a short note on why Fleet Feet Sports Team Member would be a good FIT for you! Please email everything to Catherine.   

**This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. 



Are you up to the Fleet Feet Fort Mill Challenge?

We hire people who are passionate about helping others become and stay active through running and walking - providing superior products and customer care. Are you ready to work for one of the friendliest and most dedicated teams in retail history?

Before you consider filling out our employment application, we have some things for you to think about.  Are you right for Fleet Feet Sports? Are we right for you? We are interested in matching your goals with ours. Test yourself with these questions:

Do you have a sales sense? Our customers appreciate learning about our products… from shoe technology to the importance of carrying a hydration pack. You should be comfortable (even passionate and excited!) about suggesting items that will improve their experience, comfort and that they'll truly enjoy.

Are you good at switching gears? When customer traffic slows, you will find yourself busy with stocking, cleaning and more. But when somebody walks in the door, your focus has to switch 100% to friendly customer service, even if you are behind in your other tasks.

Can you stay calm and friendly under pressure? Imagine providing superior customer care to 2 guests at the same time (with your other team members doing the same) while 5 more guests are waiting. They all want the same level of attention and care, they want it in a timely fashion and they want you to be friendly and appreciative. Things can get very busy here and there is always other work to be done. Expect a fast pace for hours on end.

Are you a team player? Fleet Feet Sports is like a family and we work closely with each other, sometimes under stress. And no matter what’s going on in your week, your team members will be counting on you to be here 100% when your shift starts. We all depend on each other and support each other. You need to be respectful and patient, and you also need to pull your own weight when it comes to customers and other work that has to get done.

Are you willing to learn new things? People know us as the FIT experts. “FIT” does not just refer to shoes but all of our products and our service. You’ll need to make an effort to get educated about all of our products, so that you can deliver the highest level of service our guests have come to expect. Our team has a philosophy we live by to help everyone from customer to training group member. We’ll help you along the way, but it will be up to you to ask questions and take the time to learn and remember things.

Do you pay attention to the little things? It’s the thoughtful little touches that make a “specialty” store so special, like remembering a frequent guest's name or what type of shoe they run in. Recognizing what motivates others in our training groups will help participants reach their full potential. Going an extra mile for a guest by staying open late or rush shipping them a pair of socks before a big race is what sets us apart. Fun little extras go a long way and make your job meaningful to our customers and meaningful to you as well - the connection is fulfilling.

Are you patient and eager to serve people? We expect team members to take a friendly attitude towards customers-to smile and greet them as soon as they walk in, to make conversation with all kinds of people, to serve their needs, to take time and care for them. Our training group leaders will have to interact with team mentor and the rest of the staff. If you feel shy or awkward about talking with strangers or if you are not willing to serve guests (even touch their feet) you might not like it here. 

Are you available on evenings and weekends? In this business, evenings and weekends are a KEY TIME when many of our customers shop and stop by the store for one of our many fun runs and seminars. It is critical to our continued success that our employees be flexible and comfortable working a variety of shifts, including evenings and weekends.

If you answered “yes” to these questions, please complete our employment application (you may fill out the fillable pdf, save it, and attach it to your email). If you have a resume, attach that too. Send us a short note on why Fleet Feet Sports Team Member would be a good FIT for you! Please email everything to Catherine.   

NO PRIOR EXPERIENCE IS NECESSARY. YOU JUST HAVE TO HAVE THE PASSION FOR HELPING PEOPLE AND A PASSION FOR RUNNING, WALKING AND FITNESS!

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